Questions?

FAQs

What are your locations?

(Answer to come)

How can I participate?

(Answer to come)

Are you open to collaborating with artists and brands?

(Answer to come)

Shipping

How do you ship?

We use the U.S. Post Office Priority Mail and UPS Ground to ship our products. We offer FREE SHIPPING ON ORDERS OVER $99. Please allow 2-5 business days for delivery. We do not offer express shipping.


Why can't you send Jao Refresher to Alaska, Hawaii or Puerto Rico?

Our Jao Refresher contains alcohol and is not permissible by law for us to send via air. It's not us, we would be happy to, otherwise.

Do you ship all JSC products internationally?

We ship all products on our website within the USA and Canada.

If you would like to order Jao Brand products internationally:

My package says "delivered" but I didn't receive it…

FIRST please check with your local post office, specific carrier, UPS, and your neighbors as packages are frequently left with a neighbor or held at the post office. We make every effort to ship orders as customers request and is therefore not responsible for lost or stolen packages. We recommend shipping to a secure address. If you still did not find your package, send us an email at orders@jaobrand.com and we will help with tracking

Returns

Do you accept returns?

We accept returns of Jao Brand products within 20 days of purchase date. All products must have been purchased on JaoBrand.com or JaoSocialClub.com, and in their original, sealed condition for full refund. You will have to pay to ship back to us and we do not refund shipping fees. Please contact wendy@jaobrand.com to process your return.

What about other products purchased at Jao Social Club?

Returns at Jao Social Club are Store Credit Only. You have 14 days to return or exchange any unused item. All sales are final on reduced merchandise. Sorry, we have a no-return policy on items used for photo shoots. Due to health reasons we will not accept returns on earrings or undergarments.

My product is defective/damaged, will you replace it?

We will replace items if they are defective or damaged. Please check the rest of this page as well as the FAQ section on the individual product page before contacting us. If you have a problem with your purchase, please send an email to wendy@jaobrand.com.

Why can't I return Face Crème Tinted Mineral Sunscreen?

We know that it can be difficult to choose the correct product or shade when ordering beauty products online. Therefore, we strongly encourage you to order a sample before you purchase a full size of any Face Crème Day product. We will not accept returns on wrong color match.